Website and Price Policy

Contact Info

This website is operated by DF Supply, Inc. If you would like to contact us, please visit our Contact Page. You can also reach our sales team by calling (888) 378-1216 or by emailing us at sales@dfsupplyinc.com.

Product Representations

This website attempts to display product images on the site as accurately as possible. However, we cannot guarantee that the color you see will match the product color displayed, depending upon the monitor/device you are using. This website attempts to display the most up-to-date product image available. However, due to manufacturing differences, batch variances, or product revisions the product you receive may not exactly match. If you have concerns regarding this, please contact our sales team prior to placing your order by calling (888) 378-1216 or by emailing sales@dfsupplyinc.com.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected in a timely manner once discovered, and DF Supply, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and charged. If your payment method has already been charged for the purchase and your order is canceled, DF Supply, Inc. will issue a refund to your payment method in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.

Pricing Policy

Online prices and selection generally match those of our phone estimates but may vary. Prices and offers are subject to change.

Sales Tax Policy

For orders sold in some states in the US, DF Supply, Inc. collects, and remits sales tax as required by U.S. law. If you are a tax-exempt entity, you can take advantage of your tax-exempt status by calling our sales team at 888-378-1216 or emailing sales@dfsupplyinc.com.

Pennsylvania Sales Tax Notice

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.

The purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth.

This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Paying for Your Order

You may pay for your orders with Electronic Check, ACH, Wire Transfer, Credit Card or Debit Card. Currently, we accept Visa®, MasterCard®, American Express®, and Discover® Card. Not all payment methods may be accepted online at this time. If the payment method you wish to use is unavailable online, please call our sales team to complete your order at 888-378-1216.

Generally, your selected payment method of choice will be processed once your order has been finalized/approved and processed. However, if electing to pay via credit or debit card we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Each bank varies in the amount of time they hold preauthorization funds prior to releasing. You should contact your bank for further details/questions regarding their process and how you may be affected. When paying for a preorder with a debit card you will be charged at the time you place your preorder.

Validating Your Order

After placing an order by using our shopping cart, we will check the information you provide us for validity, by verifying your method of payment, shipping address, etc. We reserve the right to reject any order you place with us, and/or to limit quantities on any order without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have provided with the order.

Generally, your credit or debit cards will not be charged if we reject an order. However, in the event, a charge has been made against your card we will process a refund to the card that was charged.

Order Acceptance/Confirmation

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Order Limitations/Limited Quantities

DF Supply, Inc. may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. DF Supply, Inc. also reserves the right to reject any order that has been placed with us. These restrictions may include but are not limited to; orders placed by the same website account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. DF Supply, Inc. reserves the right to limit or prohibit sales to dealers.

Text Message Policy

By providing your mobile number and opting into our text service, you agree to receive automatic text messages at the mobile number you provide. Message and data rates may apply. To stop receiving our mobile alerts at any time, text “STOP” to 330-594-5722. Currently, our mobile messages are only available to United States mobile numbers and carriers. We reserve the right to modify this policy or discontinue this service at any time without notifying you.

Expedited Shipping Policy

We may offer you an expedited shipping option during the checkout process. Your acceptance of this option instead of ground does not guarantee that your order will be delivered by a specific date/time. While we make every attempt to expedite your order, it may be delayed for several reasons – including but not limited to the following: invalid shipping address, payment method decline, invalid contact information, product availability, holidays, and carrier-related delays. If we expect a delay in your shipment, we will make a reasonable attempt to notify you. Some custom ordered items are not eligible for this service, in which case you will be contacted to switch to a different shipping method. Items shipping freight or common carrier are not eligible for this or any other expedited services. This expedited service does not guarantee or imply delivery by a specific carrier. We retain the right to modify this shipping policy or discontinue the expedited shipping offer at any time.

Item Availability

We may display or reference on our site that an item is “in stock”, however this does not guarantee that your item will ship today, nor is it a guarantee that this item is in stock. While we make every effort to maintain accurate inventory available on all of our items, certain circumstances may cause this item to be unavailable after your order has been placed or prevent it from shipping today. Our “in stock” reference does not guarantee or imply a commitment that this item will ship or be delivered by a certain date. The item may be unavailable for several reasons – including but not limited to, incorrect inventory counts, sold out during checkout process, unsellable inventory, software error, and warehouse conditions beyond our control. If you require a guarantee that an item is in stock and will ship or be delivered by a specific date, please call (888) 378-1216 and we will try to accommodate such requests.

International Shipping

International shipments may be subject to import fees, duties, taxes and customs/brokerage fees. DF Supply, Inc. has no control over these charges as they are levied directly by the recipient country. These charges will need to be paid prior to the shipment being released from customs. Our international shipping method offered online does not guarantee or imply a specific carrier. If you choose to return part or all of your order you are fully responsible for the return shipping & must prepay any applicable fees/taxes. DF Supply, Inc. will not accept a return at our facility that has any COD charges accessed.